Returns and Exchanges

Return Policy

Listen for 30 days. Love it, or return it for a full refund.

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return items purchased directly from our EU or UK website within 30 days of receipt of merchandise for an exchange or full refund. For 30-day non-defective returns there are no restocking fees, but we do require you to pay the shipping and any customs fees to our fulfillment center in Tilburg, the Netherlands, per our shipping instructions.

Please return your items to us in the original packaging in like-new, undamaged condition with all included accessories. We are unable to refund products that are not returned to us in the original packaging.

Please use the Contact form found on the homepage for all return requests. Upon approval of the return, follow the provided return instructions and return the merchandise within 10 business days to ensure that your exchange or refund is processed in a timely fashion.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that 3 year warranty.

Guarantees/Warranties can only be fulfilled to goods purchased and delivered within the EU or UK. In order for us to conduct a Guarantee/Warranty claim to goods taken outside of the EU or UK, the goods will have to be returned at the customers expense for both defective and non-defective goods. Subsequent to a Guarantee/Warranty claim, goods can only be re-delivered to an EU or UK address.

Tech support, warranty, and return inquiries: support@audioengine.com

Sales inquiries: support@audioengine.eu

Warranty Information ›